What exactly is your request?

1) Cancel subscription:

This means: no more future payments, all PRO features can be used until the license expires

You can cancel your subscription here.

2) Cancel subscription + request refund:

This means: no more future payments, all PRO features can not be used anymore and money back

Please contact us via the following form:

Please examine the following frequent causes:

1) License user scope

All licenses have a user scope, buying one license will not apply it to all users within the domain.

2) Different email addresses

Maybe a different email address was used for the purchase than for working with the addon.

The email address the license is bound to can be changed here.

3) Corresponding add-on

We have several addons with similar names, so please ensure you install and use the exact addon for which the license was purchased.

This can be done via the following link.

All licenses which can be bought through the checkout have a user scope. As an example: if a license is bought for "[email protected]", the PRO features will only be available for this single user.

If more than 5 licenses are purchased at once, discounts are granted. Please contact us via the contact form.

Yes, please contact us via the contact form.

This happens when your bank or credit card has charged additional costs on top from you. Please contact these organisations for more details.

You can either have a look at the addon's detail page via the ADDONS menu item at the top. Or you can click the "Get PRO" button within the addon, this will direct you to our checkout page which displays the current pricing.

1) An invoice was automatically sent to the email address the license was bought for. 2) You can download an invoice on the thank you page. 3) An invoice can be downloaded anytime here.

The VAT ID will appear on the invoice but will not result in zero-rating if it was not applied correctly during the purchase. After entering a VAT ID, a validation button appears next to the field. This button must be clicked to run the VAT ID through VIES for validation. If the button is not clicked, the VAT ID will still show up on the invoice, but VAT will not be deducted.

The recommendations, tests and causes listed up only apply to you as form creator / addon user. It is not about the form users.

Test 1: TRY THIS AT FIRST

Test: Open an incognito window and login via a private GMail address ([email protected]) instead of your work address ([email protected]).

Then create a new form (do not copy an existing one!), add questions, set limits and submit the form yourself until the limit is met.

Possible cause: If this solves the issue the license can be transferred to another email address via the following link.

This is a rare bug out of our control. We have already opened two Google Issue Tracker tickets ticket #1 and ticket #2. Ticket #1: Unfortunately, the developer could not reproduce the issue, and neither can we. Ticket #2: Google has not yet started working on it. If you are facing this bug and are willing to collaborate we are more than happy to open a new Google Issue Tracker ticket and together try to fix it.

Test 2:

Test: Open an incognito window, create a new form (do not copy an existing one!), add questions, set limits and submit the form yourself until the limit is met.

Possible cause: If this solves the issue it means 1) either you are logged in with multiple users in your browser which leads to authentication issues. In this case log out with all users, except one. 2) Or browser extensions are interfering, which are deactivated in incognito mode. In this case investigate which extension is interfering and remove it.

Test 3:

Test: Create a new form (do not copy an existing one!), add a drop-down or checkbox question, set limits and submit the form yourself until the limit is met.

Possible cause: Please use drop-down and checkbox questions, and DO NOT USE multiple choice questions. Google Forms does no "real time validation" for multiple choice questions.

Test 4:

If the tests above were not successful to find the root cause, please try out the methods listed up in: "FREQUENT QUESTION: The addon does not work as intended, which steps can I perform to fix it?".

Especially to only install and use our choice limiting addon (and uninstall others) to avoid interferences is the most important step to try.

How to proceed:

Let's assume you have found the root cause with the help of the above-described tests, but your form has already been sent out to users.

You must take the responses already received into account when setting the limits for the new form. You can then close your existing form and link to the new one.

Unfortunately it is currently technically not possible to handle images, therefore only the "text-value" of choices are handled.

You can find all relevant information here.

If the addon does not work as intended, one of the following steps often solve the issue:

1) Only log in with one Google Account at the same time within your browser, see example

Why could this solve the problem? Multi-login is not supported by Google addons, you can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

2) Try a Gmail account ([email protected]) instead of your work account ([email protected])

Why could this solve the problem? Your Google Workspace admin might have restricted specific features for your company's users.

If this sovles your issue, but your PRO licence is attached to your work email address, you can transfer your licence here.

3) Create a new Google Forms / Sheets / Docs / Slides document and start from scratch

Please make sure to create a new document and avoid copying an existing one.

Why could this solve the problem? Many users install multiple addons to test them. Each addon changes settings or changes the document itself, these changes could interfere with our addons.

4) Use Chrome as your browser

Why could this solve the problem? Google products and services (and therefore also Google addons) work best within the Google Chrome browser.

5) Try the incognito mode

Why could this solve the problem? Many users have installed browser plugins (e.g. ad blocker). These plugins are usually not active within incognito mode. If your plugins are also active within incognito mode, please deactivate them. If the addon works within incognito mode, it means that one of the browser plugins is causing the issue.

6) Update Chrome to the latest version

7) Try another Google account

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

8) Remove and grant permissions again

a) Remove addon permissions at: Manage your Google Account

b) Open the addon and you will be asked again for permissions.

c) Grant permissions and make a trial run with the addon.

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

9) Clear browser cache and cookies

When using Chrome the following support article describes the needed steps: Clear cache & cookies

Why could this solve the problem? This will force the browser to use the latest addon code.

10) Uninstall and reinstall the addon

Why could this solve the problem? This will force a new and clean addon setup.

11) Use My Drive

Create a copy of your working document, along with all connected and required documents, and move them to the "My Drive" location in Google Drive.

Why could this solve the problem? The folder containing your working document may have experienced permission changes. Shared Drives, in particular, use different permission structures, which could also lead to access issues.

12) Uninstall all other addons

Why could this solve the problem? Other addons might use the same triggers / methods which might lead to interferences.

Please watch the following YouTube video to get an introduction to the addon.

This functionality limits responses per choice. IT DOES NOT LIMIT responses per question, respones per form or responses per user.

The easiest solution is to click the + button next to your choice and thus increase the limit by 1.

Please note the following limitations: 1) Images attached to choices can not be handled by the addon 2) When restoring all choices at once or single choices, the "Go to section based on answer" settings are not restored and need to be restored manually 3) It is not recommended to use the setting "Responses > Allow response editing" in conjunction with the addon.

This functionality limits responses per question based on a specific rule.

The following JavaScript logic is used to generate the regex pattern: (new RegExp("***your inserted regex value***")).source This means, that "double escaping" needs to be used. For example: If you would like to use the "any digit token" / "d" you need to insert "\d".

Please note the following limitations: 1) Images attached to choices can not be handled by the addon 2) When restoring all choices at once or single choices, the "Go to section based on answer" settings are not restored and need to be restored manually 3) It is not recommended to use the setting "Responses > Allow response editing" in conjunction with the addon.

Limits set by the addon are not copied. You need to set the limits again within the new form.

All limit rules have an OR-relationsip between each other, which means the limit which is met first will be applied.

It is not recommended to activate this setting when using our addon.

Once the license expires, the form will continue to function. Additionally, the add-on will continue to apply the limiting settings that have been configured. However, you will not be able to make any changes to these limiting settings.

The fix of this bug is out of our control. Just reload the page and wait 30 - 60 sec, then all menu items will show up.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

Visit My Apps, click the "three dots icon" and then "uninstall".

The recommendations, tests and causes listed up only apply to you as form creator / addon user. It is not about the form users.

Test 1: TRY THIS AT FIRST

Test: Open an incognito window and login via a private GMail address ([email protected]) instead of your work address ([email protected]).

Then create a new form (do not copy an existing one!), add questions, set limits and submit the form yourself until the limit is met.

Possible cause: If this solves the issue the license can be transferred to another email address via the following link.

This is a rare bug out of our control. We have already opened two Google Issue Tracker tickets ticket #1 and ticket #2. Ticket #1: Unfortunately, the developer could not reproduce the issue, and neither can we. Ticket #2: Google has not yet started working on it. If you are facing this bug and are willing to collaborate we are more than happy to open a new Google Issue Tracker ticket and together try to fix it.

Test 2:

Test: Open an incognito window, create a new form (do not copy an existing one!), add questions, set limits and submit the form yourself until the limit is met.

Possible cause: If this solves the issue it means 1) either you are logged in with multiple users in your browser which leads to authentication issues. In this case log out with all users, except one. 2) Or browser extensions are interfering, which are deactivated in incognito mode. In this case investigate which extension is interfering and remove it.

Test 3:

Test: Create a new form (do not copy an existing one!), add a drop-down or checkbox question, set limits and submit the form yourself until the limit is met.

Possible cause: Please use drop-down and checkbox questions, and DO NOT USE multiple choice questions. Google Forms does no "real time validation" for multiple choice questions.

Test 4:

If the tests above were not successful to find the root cause, please try out the methods listed up in: "FREQUENT QUESTION: The addon does not work as intended, which steps can I perform to fix it?".

Especially to only install and use our choice limiting addon (and uninstall others) to avoid interferences is the most important step to try.

How to proceed:

Let's assume you have found the root cause with the help of the above-described tests, but your form has already been sent out to users.

You must take the responses already received into account when setting the limits for the new form. You can then close your existing form and link to the new one.

Unfortunately it is currently technically not possible to handle images, therefore only the "text-value" of choices are handled.

You can find all relevant information here.

If the addon does not work as intended, one of the following steps often solve the issue:

1) Only log in with one Google Account at the same time within your browser, see example

Why could this solve the problem? Multi-login is not supported by Google addons, you can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

2) Try a Gmail account ([email protected]) instead of your work account ([email protected])

Why could this solve the problem? Your Google Workspace admin might have restricted specific features for your company's users.

If this sovles your issue, but your PRO licence is attached to your work email address, you can transfer your licence here.

3) Create a new Google Forms / Sheets / Docs / Slides document and start from scratch

Please make sure to create a new document and avoid copying an existing one.

Why could this solve the problem? Many users install multiple addons to test them. Each addon changes settings or changes the document itself, these changes could interfere with our addons.

4) Use Chrome as your browser

Why could this solve the problem? Google products and services (and therefore also Google addons) work best within the Google Chrome browser.

5) Try the incognito mode

Why could this solve the problem? Many users have installed browser plugins (e.g. ad blocker). These plugins are usually not active within incognito mode. If your plugins are also active within incognito mode, please deactivate them. If the addon works within incognito mode, it means that one of the browser plugins is causing the issue.

6) Update Chrome to the latest version

7) Try another Google account

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

8) Remove and grant permissions again

a) Remove addon permissions at: Manage your Google Account

b) Open the addon and you will be asked again for permissions.

c) Grant permissions and make a trial run with the addon.

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

9) Clear browser cache and cookies

When using Chrome the following support article describes the needed steps: Clear cache & cookies

Why could this solve the problem? This will force the browser to use the latest addon code.

10) Uninstall and reinstall the addon

Why could this solve the problem? This will force a new and clean addon setup.

11) Use My Drive

Create a copy of your working document, along with all connected and required documents, and move them to the "My Drive" location in Google Drive.

Why could this solve the problem? The folder containing your working document may have experienced permission changes. Shared Drives, in particular, use different permission structures, which could also lead to access issues.

12) Uninstall all other addons

Why could this solve the problem? Other addons might use the same triggers / methods which might lead to interferences.

Please watch the following YouTube video to get an introduction to the addon.

This functionality limits responses per choice. IT DOES NOT LIMIT responses per question, respones per form or responses per user.

The easiest solution is to click the + button next to your choice and thus increase the limit by 1.

Please note the following limitations: 1) Images attached to choices can not be handled by the addon 2) When restoring all choices at once or single choices, the "Go to section based on answer" settings are not restored and need to be restored manually 3) It is not recommended to use the setting "Responses > Allow response editing" in conjunction with the addon.

This functionality limits responses per question based on a specific rule.

The following JavaScript logic is used to generate the regex pattern: (new RegExp("***your inserted regex value***")).source This means, that "double escaping" needs to be used. For example: If you would like to use the "any digit token" / "d" you need to insert "\d".

Please note the following limitations: 1) Images attached to choices can not be handled by the addon 2) When restoring all choices at once or single choices, the "Go to section based on answer" settings are not restored and need to be restored manually 3) It is not recommended to use the setting "Responses > Allow response editing" in conjunction with the addon.

This functionality limits responses per form. IT DOES NOT LIMIT responses per choice, respones per question or responses per user.

Within Google Forms click on the "Responses" tab. If the form is active, deadctivate the form with the help of the switch button, then an input field called "Message for respondents" will be displayed where the message can be adjusted. Activate the form again if needed.

The addon uses the time zone of your browser resp. operating system.

The addon creates the triggers for starting and stopping the form. The execution of these triggers is done by Google and out of control. The actual start/stop time might vary, but will not be before your specified start/stop time.

Within Google Forms click on the "Responses" tab. If the form is active, deadctivate the form with the help of the switch button, then an input field called "Message for respondents" will be displayed where the message can be adjusted. Activate the form again if needed.

Limits set by the addon are not copied. You need to set the limits again within the new form.

All limit rules have an OR-relationsip between each other, which means the limit which is met first will be applied.

It is not recommended to activate this setting when using our addon.

Once the license expires, the form will continue to function. Additionally, the add-on will continue to apply the limiting settings that have been configured. However, you will not be able to make any changes to these limiting settings.

The fix of this bug is out of our control. Just reload the page and wait 30 - 60 sec, then all menu items will show up.

he fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

Visit My Apps, click the "three dots icon" and then "uninstall".

The recommendations, tests and causes listed up only apply to you as form creator / addon user. It is not about the form users.

Test 1: TRY THIS AT FIRST

Test: Open an incognito window and login via a private GMail address ([email protected]) instead of your work address ([email protected]).

Then create a new form (do not copy an existing one!), add questions, set limits and submit the form yourself until the limit is met.

Possible cause: If this solves the issue the license can be transferred to another email address via the following link.

This is a rare bug out of our control. We have already opened two Google Issue Tracker tickets ticket #1 and ticket #2. Ticket #1: Unfortunately, the developer could not reproduce the issue, and neither can we. Ticket #2: Google has not yet started working on it. If you are facing this bug and are willing to collaborate we are more than happy to open a new Google Issue Tracker ticket and together try to fix it.

Test 2:

Test: Open an incognito window, create a new form (do not copy an existing one!), add questions, set limits and submit the form yourself until the limit is met.

Possible cause: If this solves the issue it means 1) either you are logged in with multiple users in your browser which leads to authentication issues. In this case log out with all users, except one. 2) Or browser extensions are interfering, which are deactivated in incognito mode. In this case investigate which extension is interfering and remove it.

Test 3:

Test: Create a new form (do not copy an existing one!), add a drop-down or checkbox question, set limits and submit the form yourself until the limit is met.

Possible cause: Please use drop-down and checkbox questions, and DO NOT USE multiple choice questions. Google Forms does no "real time validation" for multiple choice questions.

Test 4:

If the tests above were not successful to find the root cause, please try out the methods listed up in: "FREQUENT QUESTION: The addon does not work as intended, which steps can I perform to fix it?".

Especially to only install and use our choice limiting addon (and uninstall others) to avoid interferences is the most important step to try.

How to proceed:

Let's assume you have found the root cause with the help of the above-described tests, but your form has already been sent out to users.

You must take the responses already received into account when setting the limits for the new form. You can then close your existing form and link to the new one.

Unfortunately it is currently technically not possible to restore images, therefore only the "text-value" of choices is restored.

You can find all relevant information here.

If the addon does not work as intended, one of the following steps often solve the issue:

1) Only log in with one Google Account at the same time within your browser, see example

Why could this solve the problem? Multi-login is not supported by Google addons, you can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

2) Try a Gmail account ([email protected]) instead of your work account ([email protected])

Why could this solve the problem? Your Google Workspace admin might have restricted specific features for your company's users.

If this sovles your issue, but your PRO licence is attached to your work email address, you can transfer your licence here.

3) Create a new Google Forms / Sheets / Docs / Slides document and start from scratch

Please make sure to create a new document and avoid copying an existing one.

Why could this solve the problem? Many users install multiple addons to test them. Each addon changes settings or changes the document itself, these changes could interfere with our addons.

4) Use Chrome as your browser

Why could this solve the problem? Google products and services (and therefore also Google addons) work best within the Google Chrome browser.

5) Try the incognito mode

Why could this solve the problem? Many users have installed browser plugins (e.g. ad blocker). These plugins are usually not active within incognito mode. If your plugins are also active within incognito mode, please deactivate them. If the addon works within incognito mode, it means that one of the browser plugins is causing the issue.

6) Update Chrome to the latest version

7) Try another Google account

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

8) Remove and grant permissions again

a) Remove addon permissions at: Manage your Google Account

b) Open the addon and you will be asked again for permissions.

c) Grant permissions and make a trial run with the addon.

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

9) Clear browser cache and cookies

When using Chrome the following support article describes the needed steps: Clear cache & cookies

Why could this solve the problem? This will force the browser to use the latest addon code.

10) Uninstall and reinstall the addon

Why could this solve the problem? This will force a new and clean addon setup.

11) Use My Drive

Create a copy of your working document, along with all connected and required documents, and move them to the "My Drive" location in Google Drive.

Why could this solve the problem? The folder containing your working document may have experienced permission changes. Shared Drives, in particular, use different permission structures, which could also lead to access issues.

12) Uninstall all other addons

Why could this solve the problem? Other addons might use the same triggers / methods which might lead to interferences.

This functionality limits responses per choice. IT DOES NOT LIMIT responses per question, respones per form or responses per user.

The easiest solution is to click the + button next to your choice and thus increase the limit by 1.

Please note the following limitations: 1) Images attached to choices can not be handled by the addon 2) When restoring all choices at once or single choices, the "Go to section based on answer" settings are not restored and need to be restored manually 3) It is not recommended to use the setting "Responses > Allow response editing" in conjunction with the addon.

This functionality limits responses per choice. IT DOES NOT LIMIT responses per question, respones per form or responses per user.

Please make sure to use / share the preview link / URL provided by the add-on and not the preview link / URL provided by Google Forms. To do so please click the preview / eye-icon within the add-on.

Limits set by the addon are not copied. You need to set the limits again within the new form.

All limit rules have an OR-relationsip between each other, which means the limit which is met first will be applied.

It is not recommended to activate this setting when using our addon.

Once the license expires, the form will continue to function. Additionally, the add-on will continue to apply the limiting settings that have been configured. However, you will not be able to make any changes to these limiting settings.

The fix of this bug is out of our control. Just reload the page and wait 30 - 60 sec, then all menu items will show up.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

Visit My Apps, click the "three dots icon" and then "uninstall".

Within Google Forms click on the "Responses" tab. If the form is active, deadctivate the form with the help of the switch button, then an input field called "Message for respondents" will be displayed where the message can be adjusted. Activate the form again if needed.

You can find all relevant information here.

If the addon does not work as intended, one of the following steps often solve the issue:

1) Only log in with one Google Account at the same time within your browser, see example

Why could this solve the problem? Multi-login is not supported by Google addons, you can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

2) Try a Gmail account ([email protected]) instead of your work account ([email protected])

Why could this solve the problem? Your Google Workspace admin might have restricted specific features for your company's users.

If this sovles your issue, but your PRO licence is attached to your work email address, you can transfer your licence here.

3) Create a new Google Forms / Sheets / Docs / Slides document and start from scratch

Please make sure to create a new document and avoid copying an existing one.

Why could this solve the problem? Many users install multiple addons to test them. Each addon changes settings or changes the document itself, these changes could interfere with our addons.

4) Use Chrome as your browser

Why could this solve the problem? Google products and services (and therefore also Google addons) work best within the Google Chrome browser.

5) Try the incognito mode

Why could this solve the problem? Many users have installed browser plugins (e.g. ad blocker). These plugins are usually not active within incognito mode. If your plugins are also active within incognito mode, please deactivate them. If the addon works within incognito mode, it means that one of the browser plugins is causing the issue.

6) Update Chrome to the latest version

7) Try another Google account

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

8) Remove and grant permissions again

a) Remove addon permissions at: Manage your Google Account

b) Open the addon and you will be asked again for permissions.

c) Grant permissions and make a trial run with the addon.

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

9) Clear browser cache and cookies

When using Chrome the following support article describes the needed steps: Clear cache & cookies

Why could this solve the problem? This will force the browser to use the latest addon code.

10) Uninstall and reinstall the addon

Why could this solve the problem? This will force a new and clean addon setup.

11) Use My Drive

Create a copy of your working document, along with all connected and required documents, and move them to the "My Drive" location in Google Drive.

Why could this solve the problem? The folder containing your working document may have experienced permission changes. Shared Drives, in particular, use different permission structures, which could also lead to access issues.

12) Uninstall all other addons

Why could this solve the problem? Other addons might use the same triggers / methods which might lead to interferences.

This functionality limits responses per form. IT DOES NOT LIMIT responses per choice, respones per question or responses per user.

Within Google Forms click on the "Responses" tab. If the form is active, deadctivate the form with the help of the switch button, then an input field called "Message for respondents" will be displayed where the message can be adjusted. Activate the form again if needed.

The addon uses the time zone of your browser resp. operating system.

The addon creates the triggers for starting and stopping the form. The execution of these triggers is done by Google and out of control. The actual start/stop time might vary, but will not be before your specified start/stop time.

Within Google Forms click on the "Responses" tab. If the form is active, deadctivate the form with the help of the switch button, then an input field called "Message for respondents" will be displayed where the message can be adjusted. Activate the form again if needed.

Limits set by the addon are not copied. You need to set the limits again within the new form.

All limit rules have an OR-relationsip between each other, which means the limit which is met first will be applied.

It is not recommended to activate this setting when using our addon.

Once the license expires, the form will continue to function. Additionally, the add-on will continue to apply the limiting settings that have been configured. However, you will not be able to make any changes to these limiting settings.

The fix of this bug is out of our control. Just reload the page and wait 30 - 60 sec, then all menu items will show up.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

Visit My Apps, click the "three dots icon" and then "uninstall".

The recommendations, tests and causes listed up only apply to you as form creator / addon user. It is not about the form users.

Test 1: TRY THIS AT FIRST

Test: Open an incognito window and login via a private GMail address ([email protected]) instead of your work address ([email protected]).

Then create a new form (do not copy an existing one!), add questions, set limits and submit the form yourself until the limit is met.

Possible cause: If this solves the issue the license can be transferred to another email address via the following link.

This is a rare bug out of our control. We have already opened two Google Issue Tracker tickets ticket #1 and ticket #2. Ticket #1: Unfortunately, the developer could not reproduce the issue, and neither can we. Ticket #2: Google has not yet started working on it. If you are facing this bug and are willing to collaborate we are more than happy to open a new Google Issue Tracker ticket and together try to fix it.

Test 2:

Test: Open an incognito window, create a new form (do not copy an existing one!), add questions, set limits and submit the form yourself until the limit is met.

Possible cause: If this solves the issue it means 1) either you are logged in with multiple users in your browser which leads to authentication issues. In this case log out with all users, except one. 2) Or browser extensions are interfering, which are deactivated in incognito mode. In this case investigate which extension is interfering and remove it.

Test 3:

Test: Create a new form (do not copy an existing one!), add a drop-down or checkbox question, set limits and submit the form yourself until the limit is met.

Possible cause: Please use drop-down and checkbox questions, and DO NOT USE multiple choice questions. Google Forms does no "real time validation" for multiple choice questions.

Test 4:

If the tests above were not successful to find the root cause, please try out the methods listed up in: "FREQUENT QUESTION: The addon does not work as intended, which steps can I perform to fix it?".

Especially to only install and use our choice limiting addon (and uninstall others) to avoid interferences is the most important step to try.

How to proceed:

Let's assume you have found the root cause with the help of the above-described tests, but your form has already been sent out to users.

You must take the responses already received into account when setting the limits for the new form. You can then close your existing form and link to the new one.

As soon as the time is up, the Google Form can not be submitted anymore. As a result no response, marks and score will be visible within Google Forms.

You can find all relevant information here.

If the addon does not work as intended, one of the following steps often solve the issue:

1) Only log in with one Google Account at the same time within your browser, see example

Why could this solve the problem? Multi-login is not supported by Google addons, you can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

2) Try a Gmail account ([email protected]) instead of your work account ([email protected])

Why could this solve the problem? Your Google Workspace admin might have restricted specific features for your company's users.

If this sovles your issue, but your PRO licence is attached to your work email address, you can transfer your licence here.

3) Create a new Google Forms / Sheets / Docs / Slides document and start from scratch

Please make sure to create a new document and avoid copying an existing one.

Why could this solve the problem? Many users install multiple addons to test them. Each addon changes settings or changes the document itself, these changes could interfere with our addons.

4) Use Chrome as your browser

Why could this solve the problem? Google products and services (and therefore also Google addons) work best within the Google Chrome browser.

5) Try the incognito mode

Why could this solve the problem? Many users have installed browser plugins (e.g. ad blocker). These plugins are usually not active within incognito mode. If your plugins are also active within incognito mode, please deactivate them. If the addon works within incognito mode, it means that one of the browser plugins is causing the issue.

6) Update Chrome to the latest version

7) Try another Google account

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

8) Remove and grant permissions again

a) Remove addon permissions at: Manage your Google Account

b) Open the addon and you will be asked again for permissions.

c) Grant permissions and make a trial run with the addon.

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

9) Clear browser cache and cookies

When using Chrome the following support article describes the needed steps: Clear cache & cookies

Why could this solve the problem? This will force the browser to use the latest addon code.

10) Uninstall and reinstall the addon

Why could this solve the problem? This will force a new and clean addon setup.

11) Use My Drive

Create a copy of your working document, along with all connected and required documents, and move them to the "My Drive" location in Google Drive.

Why could this solve the problem? The folder containing your working document may have experienced permission changes. Shared Drives, in particular, use different permission structures, which could also lead to access issues.

12) Uninstall all other addons

Why could this solve the problem? Other addons might use the same triggers / methods which might lead to interferences.

This functionality limits responses per choice. IT DOES NOT LIMIT responses per question, respones per form or responses per user.

The easiest solution is to click the + button next to your choice and thus increase the limit by 1.

Please note the following limitations: 1) Images attached to choices can not be handled by the addon 2) When restoring all choices at once or single choices, the "Go to section based on answer" settings are not restored and need to be restored manually 3) It is not recommended to use the setting "Responses > Allow response editing" in conjunction with the addon.

This functionality limits responses per form. IT DOES NOT LIMIT responses per choice, respones per question or responses per user.

Within Google Forms click on the "Responses" tab. If the form is active, deadctivate the form with the help of the switch button, then an input field called "Message for respondents" will be displayed where the message can be adjusted. Activate the form again if needed.

The addon uses the time zone of your browser resp. operating system.

The addon creates the triggers for starting and stopping the form. The execution of these triggers is done by Google and out of control. The actual start/stop time might vary, but will not be before your specified start/stop time.

Within Google Forms click on the "Responses" tab. If the form is active, deadctivate the form with the help of the switch button, then an input field called "Message for respondents" will be displayed where the message can be adjusted. Activate the form again if needed.

This functionality adds a countdown timer to your form.

10,000 form submissions per month are included (trial and PRO 1 year license).

Our add-on does not add any questions to your form. Other add-ons may use "fingerprint ID" questions to identify form users. If you want to continue using our add-on, we recommend removing the fingerprint ID question. Even better, you could start a new form from scratch, ensuring that other add-ons are not active, which reduces the likelihood of negative interference.

This issue occurs because there is at least one "File Upload" question included in the Google Form. Due to technical limitations, this question type is not supported.

Limits set by the addon are not copied. You need to set the limits again within the new form.

All limit rules have an OR-relationsip between each other, which means the limit which is met first will be applied.

It is not recommended to activate this setting when using our addon.

Once the license expires, the form will continue to function. Additionally, the add-on will continue to apply the limiting settings that have been configured. However, you will not be able to make any changes to these limiting settings.

The fix of this bug is out of our control. Just reload the page and wait 30 - 60 sec, then all menu items will show up.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

Visit My Apps, click the "three dots icon" and then "uninstall".

The addon uses the time zone of your browser resp. operating system.

You can find all relevant information here.

If the addon does not work as intended, one of the following steps often solve the issue:

1) Only log in with one Google Account at the same time within your browser, see example

Why could this solve the problem? Multi-login is not supported by Google addons, you can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

2) Try a Gmail account ([email protected]) instead of your work account ([email protected])

Why could this solve the problem? Your Google Workspace admin might have restricted specific features for your company's users.

If this sovles your issue, but your PRO licence is attached to your work email address, you can transfer your licence here.

3) Create a new Google Forms / Sheets / Docs / Slides document and start from scratch

Please make sure to create a new document and avoid copying an existing one.

Why could this solve the problem? Many users install multiple addons to test them. Each addon changes settings or changes the document itself, these changes could interfere with our addons.

4) Use Chrome as your browser

Why could this solve the problem? Google products and services (and therefore also Google addons) work best within the Google Chrome browser.

5) Try the incognito mode

Why could this solve the problem? Many users have installed browser plugins (e.g. ad blocker). These plugins are usually not active within incognito mode. If your plugins are also active within incognito mode, please deactivate them. If the addon works within incognito mode, it means that one of the browser plugins is causing the issue.

6) Update Chrome to the latest version

7) Try another Google account

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

8) Remove and grant permissions again

a) Remove addon permissions at: Manage your Google Account

b) Open the addon and you will be asked again for permissions.

c) Grant permissions and make a trial run with the addon.

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

9) Clear browser cache and cookies

When using Chrome the following support article describes the needed steps: Clear cache & cookies

Why could this solve the problem? This will force the browser to use the latest addon code.

10) Uninstall and reinstall the addon

Why could this solve the problem? This will force a new and clean addon setup.

11) Use My Drive

Create a copy of your working document, along with all connected and required documents, and move them to the "My Drive" location in Google Drive.

Why could this solve the problem? The folder containing your working document may have experienced permission changes. Shared Drives, in particular, use different permission structures, which could also lead to access issues.

12) Uninstall all other addons

Why could this solve the problem? Other addons might use the same triggers / methods which might lead to interferences.

This functionality limits responses per form. IT DOES NOT LIMIT responses per choice, respones per question or responses per user.

Within Google Forms click on the "Responses" tab. If the form is active, deadctivate the form with the help of the switch button, then an input field called "Message for respondents" will be displayed where the message can be adjusted. Activate the form again if needed.

The addon uses the time zone of your browser resp. operating system.

The addon creates the triggers for starting and stopping the form. The execution of these triggers is done by Google and out of control. The actual start/stop time might vary, but will not be before your specified start/stop time.

Within Google Forms click on the "Responses" tab. If the form is active, deadctivate the form with the help of the switch button, then an input field called "Message for respondents" will be displayed where the message can be adjusted. Activate the form again if needed.

Limits set by the addon are not copied. You need to set the limits again within the new form.

All limit rules have an OR-relationsip between each other, which means the limit which is met first will be applied.

It is not recommended to activate this setting when using our addon.

Once the license expires, the form will continue to function. Additionally, the add-on will continue to apply the limiting settings that have been configured. However, you will not be able to make any changes to these limiting settings.

The fix of this bug is out of our control. Just reload the page and wait 30 - 60 sec, then all menu items will show up.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

Visit My Apps, click the "three dots icon" and then "uninstall".

Please make sure to select the page setup "Widescreen 16:9" for your Google Slides file.

You can find all relevant information here.

If the addon does not work as intended, one of the following steps often solve the issue:

1) Only log in with one Google Account at the same time within your browser, see example

Why could this solve the problem? Multi-login is not supported by Google addons, you can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

2) Try a Gmail account ([email protected]) instead of your work account ([email protected])

Why could this solve the problem? Your Google Workspace admin might have restricted specific features for your company's users.

If this sovles your issue, but your PRO licence is attached to your work email address, you can transfer your licence here.

3) Create a new Google Forms / Sheets / Docs / Slides document and start from scratch

Please make sure to create a new document and avoid copying an existing one.

Why could this solve the problem? Many users install multiple addons to test them. Each addon changes settings or changes the document itself, these changes could interfere with our addons.

4) Use Chrome as your browser

Why could this solve the problem? Google products and services (and therefore also Google addons) work best within the Google Chrome browser.

5) Try the incognito mode

Why could this solve the problem? Many users have installed browser plugins (e.g. ad blocker). These plugins are usually not active within incognito mode. If your plugins are also active within incognito mode, please deactivate them. If the addon works within incognito mode, it means that one of the browser plugins is causing the issue.

6) Update Chrome to the latest version

7) Try another Google account

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

8) Remove and grant permissions again

a) Remove addon permissions at: Manage your Google Account

b) Open the addon and you will be asked again for permissions.

c) Grant permissions and make a trial run with the addon.

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

9) Clear browser cache and cookies

When using Chrome the following support article describes the needed steps: Clear cache & cookies

Why could this solve the problem? This will force the browser to use the latest addon code.

10) Uninstall and reinstall the addon

Why could this solve the problem? This will force a new and clean addon setup.

11) Use My Drive

Create a copy of your working document, along with all connected and required documents, and move them to the "My Drive" location in Google Drive.

Why could this solve the problem? The folder containing your working document may have experienced permission changes. Shared Drives, in particular, use different permission structures, which could also lead to access issues.

12) Uninstall all other addons

Why could this solve the problem? Other addons might use the same triggers / methods which might lead to interferences.

Please be informed, that these features are only available to PRO users. First of all a new Google Slides document needs to be created. The document can than be customized to the own CI. To include merge tags, just create text boxes and put the corresponding merge tag into it, e.g. {{Name}}. Last but not least the Google Slides document needs to be selected as template within the addon settings. Optionally: New questions can be added to Google Forms and the title of the newly added questions can be adjusted to be a custom merge tag, e.g. {{Department}}. Afterwards the same merge tag can be used within the mail subject, mail contant and custom certificate template. The following YouTube video shows the needed steps.

The following YouTube video shows the needed steps to use custom certificates and custom {{Merge Tags}}. If you have followed these steps and still having issues, please check the following two common mistakes: 1) {{Merge Tags}} are case sensitive, please make sure to always use the exact same term; 2) the same user/Google account needs to have edit access to the Google Forms and the Google Slides document.

Google has implemented a daily quota for sending emails via addons. These quotas depend on the type of Google account used: gmail.com users: 100 mails/day, Google Workspace users: 1,500 mails / day. More information can be found within the "Email recipients per day" section under the following link. If you want to increase the daily mail quota, you need to upgrade to a Google Workspace account.

This limit is out of our control, please contact the Google Workspace support.

The fix of this bug is out of our control. Just reload the page and wait 30 - 60 sec, then all menu items will show up.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

Visit My Apps, click the "three dots icon" and then "uninstall".

To avoid excessive scraping requests and getting blocked, all values are cached for 24 hours.

There are three possible reasons for this error:

1) The "selector" parameter was wrong. MOST FREQUENT

Solution: An existing and valid CSS selector needs to be used.
We know it might be difficult to create working CSS selectors at the beginning.
Therefore we have created a free CSS Selector Generator tool: YouTube video.

2) The selector resp. the element does not exist anymore.

Solution: Some websites are constantly changing their CSS classes to prevent scraping.
Find a selector which stays the same.

3) The website could not be fully scraped.

Solution: Try to use the "options" parameter to set a higher level, e.g.:
=SCRAPE("https://wikipedia.org/", "h1", "level_1").
Currently the following levels are supported: level_1, level_2 and level_3

You can find all relevant information here.

If the addon does not work as intended, one of the following steps often solve the issue:

1) Only log in with one Google Account at the same time within your browser, see example

Why could this solve the problem? Multi-login is not supported by Google addons, you can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

2) Try a Gmail account ([email protected]) instead of your work account ([email protected])

Why could this solve the problem? Your Google Workspace admin might have restricted specific features for your company's users.

If this sovles your issue, but your PRO licence is attached to your work email address, you can transfer your licence here.

3) Create a new Google Forms / Sheets / Docs / Slides document and start from scratch

Please make sure to create a new document and avoid copying an existing one.

Why could this solve the problem? Many users install multiple addons to test them. Each addon changes settings or changes the document itself, these changes could interfere with our addons.

4) Use Chrome as your browser

Why could this solve the problem? Google products and services (and therefore also Google addons) work best within the Google Chrome browser.

5) Try the incognito mode

Why could this solve the problem? Many users have installed browser plugins (e.g. ad blocker). These plugins are usually not active within incognito mode. If your plugins are also active within incognito mode, please deactivate them. If the addon works within incognito mode, it means that one of the browser plugins is causing the issue.

6) Update Chrome to the latest version

7) Try another Google account

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

8) Remove and grant permissions again

a) Remove addon permissions at: Manage your Google Account

b) Open the addon and you will be asked again for permissions.

c) Grant permissions and make a trial run with the addon.

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

9) Clear browser cache and cookies

When using Chrome the following support article describes the needed steps: Clear cache & cookies

Why could this solve the problem? This will force the browser to use the latest addon code.

10) Uninstall and reinstall the addon

Why could this solve the problem? This will force a new and clean addon setup.

11) Use My Drive

Create a copy of your working document, along with all connected and required documents, and move them to the "My Drive" location in Google Drive.

Why could this solve the problem? The folder containing your working document may have experienced permission changes. Shared Drives, in particular, use different permission structures, which could also lead to access issues.

12) Uninstall all other addons

Why could this solve the problem? Other addons might use the same triggers / methods which might lead to interferences.

Credits are based on the used level within the options parameter. When no level is specified within the options parameter, then 1 credit is calculated. For level_1, 2 credits, for level_2, 2 credits, and for level_3, 10 credits are calculated.

The fix of this bug is out of our control. Just reload the page and wait 30 - 60 sec, then all menu items will show up.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

Visit My Apps, click the "three dots icon" and then "uninstall".

The most frequent cause for this behaviour is the use of not supported actions. The easiest way is to delete the Gantt sheet and create a new one via: Add-ons > Gantt Chart & Project Management by GANTTophant > Create Gantt Chart. If the Gantt sheet does already contain a lot of tasks and you do not want to start from scratch, please watch the following YouTube video to get instructions on how to repair a broken sheet.

You can find all relevant information here.

If the addon does not work as intended, one of the following steps often solve the issue:

1) Only log in with one Google Account at the same time within your browser, see example

Why could this solve the problem? Multi-login is not supported by Google addons, you can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

2) Try a Gmail account ([email protected]) instead of your work account ([email protected])

Why could this solve the problem? Your Google Workspace admin might have restricted specific features for your company's users.

If this sovles your issue, but your PRO licence is attached to your work email address, you can transfer your licence here.

3) Create a new Google Forms / Sheets / Docs / Slides document and start from scratch

Please make sure to create a new document and avoid copying an existing one.

Why could this solve the problem? Many users install multiple addons to test them. Each addon changes settings or changes the document itself, these changes could interfere with our addons.

4) Use Chrome as your browser

Why could this solve the problem? Google products and services (and therefore also Google addons) work best within the Google Chrome browser.

5) Try the incognito mode

Why could this solve the problem? Many users have installed browser plugins (e.g. ad blocker). These plugins are usually not active within incognito mode. If your plugins are also active within incognito mode, please deactivate them. If the addon works within incognito mode, it means that one of the browser plugins is causing the issue.

6) Update Chrome to the latest version

7) Try another Google account

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

8) Remove and grant permissions again

a) Remove addon permissions at: Manage your Google Account

b) Open the addon and you will be asked again for permissions.

c) Grant permissions and make a trial run with the addon.

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

9) Clear browser cache and cookies

When using Chrome the following support article describes the needed steps: Clear cache & cookies

Why could this solve the problem? This will force the browser to use the latest addon code.

10) Uninstall and reinstall the addon

Why could this solve the problem? This will force a new and clean addon setup.

11) Use My Drive

Create a copy of your working document, along with all connected and required documents, and move them to the "My Drive" location in Google Drive.

Why could this solve the problem? The folder containing your working document may have experienced permission changes. Shared Drives, in particular, use different permission structures, which could also lead to access issues.

12) Uninstall all other addons

Why could this solve the problem? Other addons might use the same triggers / methods which might lead to interferences.

• Editing within the "Editable User Area" (dark-grey border)
• Button functionalities within the sidebar

• Edit outside the "Editable User Area" (dark-grey border)
• Manually copy / paste / delete / insert entire rows
• Manually copy / paste / delete / insert entire columns

Please watch the following YouTube video to get an introduction to the addon.

The progress bar uses a "conditional format rule", which displays the progress from "0% / dark red" up to "100% / dark green".

Other collaborators also need to have the PRO license to be able to edit the Gantt sheet.

The start date can not be changed after creation, only the view start can be changed within the addon's sidebar. You have two options: 1) delete your current sheet, create a new one and choose the correct start date 2) create a new spreadsheet and create a new gantt sheet within it.

The numbers are week numbers, the letter "S" or "M" stands for "Sunday" or "Monday" which indicates the first day of the week depending on your country seetings.

For performance reasons, the project duration is limited to 12 months for free users and 27 months for PRO users.

The fix of this bug is out of our control. Just reload the page and wait 30 - 60 sec, then all menu items will show up.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

Visit My Apps, click the "three dots icon" and then "uninstall".

You can find all relevant information here.

If the addon does not work as intended, one of the following steps often solve the issue:

1) Only log in with one Google Account at the same time within your browser, see example

Why could this solve the problem? Multi-login is not supported by Google addons, you can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

2) Try a Gmail account ([email protected]) instead of your work account ([email protected])

Why could this solve the problem? Your Google Workspace admin might have restricted specific features for your company's users.

If this sovles your issue, but your PRO licence is attached to your work email address, you can transfer your licence here.

3) Create a new Google Forms / Sheets / Docs / Slides document and start from scratch

Please make sure to create a new document and avoid copying an existing one.

Why could this solve the problem? Many users install multiple addons to test them. Each addon changes settings or changes the document itself, these changes could interfere with our addons.

4) Use Chrome as your browser

Why could this solve the problem? Google products and services (and therefore also Google addons) work best within the Google Chrome browser.

5) Try the incognito mode

Why could this solve the problem? Many users have installed browser plugins (e.g. ad blocker). These plugins are usually not active within incognito mode. If your plugins are also active within incognito mode, please deactivate them. If the addon works within incognito mode, it means that one of the browser plugins is causing the issue.

6) Update Chrome to the latest version

7) Try another Google account

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

8) Remove and grant permissions again

a) Remove addon permissions at: Manage your Google Account

b) Open the addon and you will be asked again for permissions.

c) Grant permissions and make a trial run with the addon.

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

9) Clear browser cache and cookies

When using Chrome the following support article describes the needed steps: Clear cache & cookies

Why could this solve the problem? This will force the browser to use the latest addon code.

10) Uninstall and reinstall the addon

Why could this solve the problem? This will force a new and clean addon setup.

11) Use My Drive

Create a copy of your working document, along with all connected and required documents, and move them to the "My Drive" location in Google Drive.

Why could this solve the problem? The folder containing your working document may have experienced permission changes. Shared Drives, in particular, use different permission structures, which could also lead to access issues.

12) Uninstall all other addons

Why could this solve the problem? Other addons might use the same triggers / methods which might lead to interferences.

Google has implemented a daily quota for sending emails via addons. These quotas depend on the type of Google account used. More information can be found within the "Email recipients per day" section under the following link.

The fix of this bug is out of our control. Just reload the page and wait 30 - 60 sec, then all menu items will show up.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

Visit My Apps, click the "three dots icon" and then "uninstall".

You can find all relevant information here.

If the addon does not work as intended, one of the following steps often solve the issue:

1) Only log in with one Google Account at the same time within your browser, see example

Why could this solve the problem? Multi-login is not supported by Google addons, you can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

2) Try a Gmail account ([email protected]) instead of your work account ([email protected])

Why could this solve the problem? Your Google Workspace admin might have restricted specific features for your company's users.

If this sovles your issue, but your PRO licence is attached to your work email address, you can transfer your licence here.

3) Create a new Google Forms / Sheets / Docs / Slides document and start from scratch

Please make sure to create a new document and avoid copying an existing one.

Why could this solve the problem? Many users install multiple addons to test them. Each addon changes settings or changes the document itself, these changes could interfere with our addons.

4) Use Chrome as your browser

Why could this solve the problem? Google products and services (and therefore also Google addons) work best within the Google Chrome browser.

5) Try the incognito mode

Why could this solve the problem? Many users have installed browser plugins (e.g. ad blocker). These plugins are usually not active within incognito mode. If your plugins are also active within incognito mode, please deactivate them. If the addon works within incognito mode, it means that one of the browser plugins is causing the issue.

6) Update Chrome to the latest version

7) Try another Google account

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

8) Remove and grant permissions again

a) Remove addon permissions at: Manage your Google Account

b) Open the addon and you will be asked again for permissions.

c) Grant permissions and make a trial run with the addon.

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

9) Clear browser cache and cookies

When using Chrome the following support article describes the needed steps: Clear cache & cookies

Why could this solve the problem? This will force the browser to use the latest addon code.

10) Uninstall and reinstall the addon

Why could this solve the problem? This will force a new and clean addon setup.

11) Use My Drive

Create a copy of your working document, along with all connected and required documents, and move them to the "My Drive" location in Google Drive.

Why could this solve the problem? The folder containing your working document may have experienced permission changes. Shared Drives, in particular, use different permission structures, which could also lead to access issues.

12) Uninstall all other addons

Why could this solve the problem? Other addons might use the same triggers / methods which might lead to interferences.

The fix of this bug is out of our control. Just reload the page and wait 30 - 60 sec, then all menu items will show up.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

Visit My Apps, click the "three dots icon" and then "uninstall".

You can find all relevant information here.

If the addon does not work as intended, one of the following steps often solve the issue:

1) Only log in with one Google Account at the same time within your browser, see example

Why could this solve the problem? Multi-login is not supported by Google addons, you can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

2) Try a Gmail account ([email protected]) instead of your work account ([email protected])

Why could this solve the problem? Your Google Workspace admin might have restricted specific features for your company's users.

If this sovles your issue, but your PRO licence is attached to your work email address, you can transfer your licence here.

3) Create a new Google Forms / Sheets / Docs / Slides document and start from scratch

Please make sure to create a new document and avoid copying an existing one.

Why could this solve the problem? Many users install multiple addons to test them. Each addon changes settings or changes the document itself, these changes could interfere with our addons.

4) Use Chrome as your browser

Why could this solve the problem? Google products and services (and therefore also Google addons) work best within the Google Chrome browser.

5) Try the incognito mode

Why could this solve the problem? Many users have installed browser plugins (e.g. ad blocker). These plugins are usually not active within incognito mode. If your plugins are also active within incognito mode, please deactivate them. If the addon works within incognito mode, it means that one of the browser plugins is causing the issue.

6) Update Chrome to the latest version

7) Try another Google account

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

8) Remove and grant permissions again

a) Remove addon permissions at: Manage your Google Account

b) Open the addon and you will be asked again for permissions.

c) Grant permissions and make a trial run with the addon.

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

9) Clear browser cache and cookies

When using Chrome the following support article describes the needed steps: Clear cache & cookies

Why could this solve the problem? This will force the browser to use the latest addon code.

10) Uninstall and reinstall the addon

Why could this solve the problem? This will force a new and clean addon setup.

11) Use My Drive

Create a copy of your working document, along with all connected and required documents, and move them to the "My Drive" location in Google Drive.

Why could this solve the problem? The folder containing your working document may have experienced permission changes. Shared Drives, in particular, use different permission structures, which could also lead to access issues.

12) Uninstall all other addons

Why could this solve the problem? Other addons might use the same triggers / methods which might lead to interferences.

The fix of this bug is out of our control. Just reload the page and wait 30 - 60 sec, then all menu items will show up.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

Visit My Apps, click the "three dots icon" and then "uninstall".

You can find all relevant information here.

If the addon does not work as intended, one of the following steps often solve the issue:

1) Only log in with one Google Account at the same time within your browser, see example

Why could this solve the problem? Multi-login is not supported by Google addons, you can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

2) Try a Gmail account ([email protected]) instead of your work account ([email protected])

Why could this solve the problem? Your Google Workspace admin might have restricted specific features for your company's users.

If this sovles your issue, but your PRO licence is attached to your work email address, you can transfer your licence here.

3) Create a new Google Forms / Sheets / Docs / Slides document and start from scratch

Please make sure to create a new document and avoid copying an existing one.

Why could this solve the problem? Many users install multiple addons to test them. Each addon changes settings or changes the document itself, these changes could interfere with our addons.

4) Use Chrome as your browser

Why could this solve the problem? Google products and services (and therefore also Google addons) work best within the Google Chrome browser.

5) Try the incognito mode

Why could this solve the problem? Many users have installed browser plugins (e.g. ad blocker). These plugins are usually not active within incognito mode. If your plugins are also active within incognito mode, please deactivate them. If the addon works within incognito mode, it means that one of the browser plugins is causing the issue.

6) Update Chrome to the latest version

7) Try another Google account

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

8) Remove and grant permissions again

a) Remove addon permissions at: Manage your Google Account

b) Open the addon and you will be asked again for permissions.

c) Grant permissions and make a trial run with the addon.

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

9) Clear browser cache and cookies

When using Chrome the following support article describes the needed steps: Clear cache & cookies

Why could this solve the problem? This will force the browser to use the latest addon code.

10) Uninstall and reinstall the addon

Why could this solve the problem? This will force a new and clean addon setup.

11) Use My Drive

Create a copy of your working document, along with all connected and required documents, and move them to the "My Drive" location in Google Drive.

Why could this solve the problem? The folder containing your working document may have experienced permission changes. Shared Drives, in particular, use different permission structures, which could also lead to access issues.

12) Uninstall all other addons

Why could this solve the problem? Other addons might use the same triggers / methods which might lead to interferences.

The fix of this bug is out of our control. Just reload the page and wait 30 - 60 sec, then all menu items will show up.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

Visit My Apps, click the "three dots icon" and then "uninstall".

You can find all relevant information here.

If the addon does not work as intended, one of the following steps often solve the issue:

1) Only log in with one Google Account at the same time within your browser, see example

Why could this solve the problem? Multi-login is not supported by Google addons, you can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

2) Try a Gmail account ([email protected]) instead of your work account ([email protected])

Why could this solve the problem? Your Google Workspace admin might have restricted specific features for your company's users.

If this sovles your issue, but your PRO licence is attached to your work email address, you can transfer your licence here.

3) Create a new Google Forms / Sheets / Docs / Slides document and start from scratch

Please make sure to create a new document and avoid copying an existing one.

Why could this solve the problem? Many users install multiple addons to test them. Each addon changes settings or changes the document itself, these changes could interfere with our addons.

4) Use Chrome as your browser

Why could this solve the problem? Google products and services (and therefore also Google addons) work best within the Google Chrome browser.

5) Try the incognito mode

Why could this solve the problem? Many users have installed browser plugins (e.g. ad blocker). These plugins are usually not active within incognito mode. If your plugins are also active within incognito mode, please deactivate them. If the addon works within incognito mode, it means that one of the browser plugins is causing the issue.

6) Update Chrome to the latest version

7) Try another Google account

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

8) Remove and grant permissions again

a) Remove addon permissions at: Manage your Google Account

b) Open the addon and you will be asked again for permissions.

c) Grant permissions and make a trial run with the addon.

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

9) Clear browser cache and cookies

When using Chrome the following support article describes the needed steps: Clear cache & cookies

Why could this solve the problem? This will force the browser to use the latest addon code.

10) Uninstall and reinstall the addon

Why could this solve the problem? This will force a new and clean addon setup.

11) Use My Drive

Create a copy of your working document, along with all connected and required documents, and move them to the "My Drive" location in Google Drive.

Why could this solve the problem? The folder containing your working document may have experienced permission changes. Shared Drives, in particular, use different permission structures, which could also lead to access issues.

12) Uninstall all other addons

Why could this solve the problem? Other addons might use the same triggers / methods which might lead to interferences.

The fix of this bug is out of our control. Just reload the page and wait 30 - 60 sec, then all menu items will show up.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

Visit My Apps, click the "three dots icon" and then "uninstall".

You can find all relevant information here.

If the addon does not work as intended, one of the following steps often solve the issue:

1) Only log in with one Google Account at the same time within your browser, see example

Why could this solve the problem? Multi-login is not supported by Google addons, you can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

2) Try a Gmail account ([email protected]) instead of your work account ([email protected])

Why could this solve the problem? Your Google Workspace admin might have restricted specific features for your company's users.

If this sovles your issue, but your PRO licence is attached to your work email address, you can transfer your licence here.

3) Create a new Google Forms / Sheets / Docs / Slides document and start from scratch

Please make sure to create a new document and avoid copying an existing one.

Why could this solve the problem? Many users install multiple addons to test them. Each addon changes settings or changes the document itself, these changes could interfere with our addons.

4) Use Chrome as your browser

Why could this solve the problem? Google products and services (and therefore also Google addons) work best within the Google Chrome browser.

5) Try the incognito mode

Why could this solve the problem? Many users have installed browser plugins (e.g. ad blocker). These plugins are usually not active within incognito mode. If your plugins are also active within incognito mode, please deactivate them. If the addon works within incognito mode, it means that one of the browser plugins is causing the issue.

6) Update Chrome to the latest version

7) Try another Google account

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

8) Remove and grant permissions again

a) Remove addon permissions at: Manage your Google Account

b) Open the addon and you will be asked again for permissions.

c) Grant permissions and make a trial run with the addon.

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

9) Clear browser cache and cookies

When using Chrome the following support article describes the needed steps: Clear cache & cookies

Why could this solve the problem? This will force the browser to use the latest addon code.

10) Uninstall and reinstall the addon

Why could this solve the problem? This will force a new and clean addon setup.

11) Use My Drive

Create a copy of your working document, along with all connected and required documents, and move them to the "My Drive" location in Google Drive.

Why could this solve the problem? The folder containing your working document may have experienced permission changes. Shared Drives, in particular, use different permission structures, which could also lead to access issues.

12) Uninstall all other addons

Why could this solve the problem? Other addons might use the same triggers / methods which might lead to interferences.

The first version of the addon applied the negative marking immediatelly after form submissen. Unfortunately this approach was not stable and therefore the manual approach was chosen.

Google has implemented a daily quota for sending emails via addons. These quotas depend on the type of Google account used: gmail.com users: 100 mails/day, Google Workspace users: 1,500 mails / day. More information can be found within the "Email recipients per day" section under the following link. If you want to increase the daily mail quota, you need to upgrade to a Google Workspace account.

The fix of this bug is out of our control. Just reload the page and wait 30 - 60 sec, then all menu items will show up.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

Visit My Apps, click the "three dots icon" and then "uninstall".

Currently there is no Google Calendar sync available. The Google Calendar icon displayed within the Google Workspace Marketplace listing reveals that the addon can be opened next to the Google Calendar.

Due to technical limitations the addon does not offer sharing the gantt chart.

You can find all relevant information here.

If the addon does not work as intended, one of the following steps often solve the issue:

1) Only log in with one Google Account at the same time within your browser, see example

Why could this solve the problem? Multi-login is not supported by Google addons, you can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

2) Try a Gmail account ([email protected]) instead of your work account ([email protected])

Why could this solve the problem? Your Google Workspace admin might have restricted specific features for your company's users.

If this sovles your issue, but your PRO licence is attached to your work email address, you can transfer your licence here.

3) Create a new Google Forms / Sheets / Docs / Slides document and start from scratch

Please make sure to create a new document and avoid copying an existing one.

Why could this solve the problem? Many users install multiple addons to test them. Each addon changes settings or changes the document itself, these changes could interfere with our addons.

4) Use Chrome as your browser

Why could this solve the problem? Google products and services (and therefore also Google addons) work best within the Google Chrome browser.

5) Try the incognito mode

Why could this solve the problem? Many users have installed browser plugins (e.g. ad blocker). These plugins are usually not active within incognito mode. If your plugins are also active within incognito mode, please deactivate them. If the addon works within incognito mode, it means that one of the browser plugins is causing the issue.

6) Update Chrome to the latest version

7) Try another Google account

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

8) Remove and grant permissions again

a) Remove addon permissions at: Manage your Google Account

b) Open the addon and you will be asked again for permissions.

c) Grant permissions and make a trial run with the addon.

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

9) Clear browser cache and cookies

When using Chrome the following support article describes the needed steps: Clear cache & cookies

Why could this solve the problem? This will force the browser to use the latest addon code.

10) Uninstall and reinstall the addon

Why could this solve the problem? This will force a new and clean addon setup.

11) Use My Drive

Create a copy of your working document, along with all connected and required documents, and move them to the "My Drive" location in Google Drive.

Why could this solve the problem? The folder containing your working document may have experienced permission changes. Shared Drives, in particular, use different permission structures, which could also lead to access issues.

12) Uninstall all other addons

Why could this solve the problem? Other addons might use the same triggers / methods which might lead to interferences.

When the addon is started the first time, a spreadsheet called "GANTTophant Reloaded - do not modify" is created and stored within your Google Drive > My Drive folder. This spreadsheet holds all your data. As mentioned within the file name, please do not modify the content of this spreadsheet or delete it. You can change the name of the spreadsheet and move it to another Google Drive folder, this will not affect the addon functionality.

This happens if you have deleted the spreadsheet "GANTTophant Reloaded - do not modify" which was created by the addon to store the gantt chart data. Open the addon again and it will create a new spreadsheet for you. Unfortunately there is no way to restore the initial spreadsheet and it's data.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

Visit My Apps, click the "three dots icon" and then "uninstall".

There are two options: 1) Insert the value e.g. 10,000.50 into the corresponding cell; mark the cell and choose e.g. Format > Number > US Dollar; then choose Format > Number > Plain Text 2) Write the following value into the cell (do not forget the apostrophe at the beginning) e.g. '$ 10,000.50 3) The easist approach would be to use e.g.: $ {{Total}} in your Google Docs invoice template.

Please do not insert images via: Insert > Drawing > New, instead use any other approach to insert images: a) Use Insert > Image > ... b) Insert > Drawing > From Drive. When choosing the latter option you need to first open Google Drive, click: New > More > Google Drawings and finally draw your image. Apart from images another frequent cause are missing permissions. Please make sure to open the sidebar and click the "Select" button within the "Choose invoice template" section and finaly select the currently opened Google Docs as your template. If the error "PDF Fail" still shows up, please try out the methods explained under "General Adive" on this FAQ page.

Google has limitations on the script execution: currently 6 mins. Thus the addon can only work for 6 mins which equals 20-100 invoices (depending on different factors). Then the addon needs to make a break of 1 hour until it can start again for 6 mins. And so on.

There are some edge cases where time zone compatibility issues arise and thus the date printed on the PDF invoice is one day too short / much. You can easily solve this e.g. via a formula: =TODAY()+1

You can find all relevant information here.

If the addon does not work as intended, one of the following steps often solve the issue:

1) Only log in with one Google Account at the same time within your browser, see example

Why could this solve the problem? Multi-login is not supported by Google addons, you can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

2) Try a Gmail account ([email protected]) instead of your work account ([email protected])

Why could this solve the problem? Your Google Workspace admin might have restricted specific features for your company's users.

If this sovles your issue, but your PRO licence is attached to your work email address, you can transfer your licence here.

3) Create a new Google Forms / Sheets / Docs / Slides document and start from scratch

Please make sure to create a new document and avoid copying an existing one.

Why could this solve the problem? Many users install multiple addons to test them. Each addon changes settings or changes the document itself, these changes could interfere with our addons.

4) Use Chrome as your browser

Why could this solve the problem? Google products and services (and therefore also Google addons) work best within the Google Chrome browser.

5) Try the incognito mode

Why could this solve the problem? Many users have installed browser plugins (e.g. ad blocker). These plugins are usually not active within incognito mode. If your plugins are also active within incognito mode, please deactivate them. If the addon works within incognito mode, it means that one of the browser plugins is causing the issue.

6) Update Chrome to the latest version

7) Try another Google account

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

8) Remove and grant permissions again

a) Remove addon permissions at: Manage your Google Account

b) Open the addon and you will be asked again for permissions.

c) Grant permissions and make a trial run with the addon.

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

9) Clear browser cache and cookies

When using Chrome the following support article describes the needed steps: Clear cache & cookies

Why could this solve the problem? This will force the browser to use the latest addon code.

10) Uninstall and reinstall the addon

Why could this solve the problem? This will force a new and clean addon setup.

11) Use My Drive

Create a copy of your working document, along with all connected and required documents, and move them to the "My Drive" location in Google Drive.

Why could this solve the problem? The folder containing your working document may have experienced permission changes. Shared Drives, in particular, use different permission structures, which could also lead to access issues.

12) Uninstall all other addons

Why could this solve the problem? Other addons might use the same triggers / methods which might lead to interferences.

Google has implemented a daily quota for sending emails via addons. These quotas depend on the type of Google account used: gmail.com users: 100 mails/day, Google Workspace users: 1,500 mails / day. More information can be found within the "Email recipients per day" section under the following link. If you want to increase the daily mail quota, you need to upgrade to a Google Workspace account.

The following rule is used to generate the PDF names: "Invoice " + {{Invoice Number}} If no "Invoice Number" column exists, then a timestamp will be used instead. There is currently no way to change the naming rule.

Using the ".0" and ".00" buttons in Google Sheets will only change the displayed number, not the underlying value. To change the underlying number to a specific number of decimal places, the following functions can be used. Especially ROUND() and FIXED() are useful. Please be informed that FIXED() will also round, thus it is most likely the best choice for most situations.

If one of the values within the Data Sheet is a date, the addon will format it in the following way: YYYY-MM-DD.

If you would like to use a different format, there are two possibilities:

1) Write the value as string and not as date.

2) Reformat the date value via a small formula.

No leading zeros: D - M - YYYY:

=DAY(I2) & " - " & MONTH(I2) & " - " & YEAR(I2)

With leading zeros: DD - MM - YYYY:

In both examples the cell "I2" contains the date value.

The fix of this bug is out of our control. Just reload the page and wait 30 - 60 sec, then all menu items will show up.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

Visit My Apps, click the "three dots icon" and then "uninstall".

You can find all relevant information here.

If the addon does not work as intended, one of the following steps often solve the issue:

1) Only log in with one Google Account at the same time within your browser, see example

Why could this solve the problem? Multi-login is not supported by Google addons, you can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

2) Try a Gmail account ([email protected]) instead of your work account ([email protected])

Why could this solve the problem? Your Google Workspace admin might have restricted specific features for your company's users.

If this sovles your issue, but your PRO licence is attached to your work email address, you can transfer your licence here.

3) Create a new Google Forms / Sheets / Docs / Slides document and start from scratch

Please make sure to create a new document and avoid copying an existing one.

Why could this solve the problem? Many users install multiple addons to test them. Each addon changes settings or changes the document itself, these changes could interfere with our addons.

4) Use Chrome as your browser

Why could this solve the problem? Google products and services (and therefore also Google addons) work best within the Google Chrome browser.

5) Try the incognito mode

Why could this solve the problem? Many users have installed browser plugins (e.g. ad blocker). These plugins are usually not active within incognito mode. If your plugins are also active within incognito mode, please deactivate them. If the addon works within incognito mode, it means that one of the browser plugins is causing the issue.

6) Update Chrome to the latest version

7) Try another Google account

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

8) Remove and grant permissions again

a) Remove addon permissions at: Manage your Google Account

b) Open the addon and you will be asked again for permissions.

c) Grant permissions and make a trial run with the addon.

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

9) Clear browser cache and cookies

When using Chrome the following support article describes the needed steps: Clear cache & cookies

Why could this solve the problem? This will force the browser to use the latest addon code.

10) Uninstall and reinstall the addon

Why could this solve the problem? This will force a new and clean addon setup.

11) Use My Drive

Create a copy of your working document, along with all connected and required documents, and move them to the "My Drive" location in Google Drive.

Why could this solve the problem? The folder containing your working document may have experienced permission changes. Shared Drives, in particular, use different permission structures, which could also lead to access issues.

12) Uninstall all other addons

Why could this solve the problem? Other addons might use the same triggers / methods which might lead to interferences.

The fix of this bug is out of our control. Just reload the page and wait 30 - 60 sec, then all menu items will show up.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

Visit My Apps, click the "three dots icon" and then "uninstall".

You can find all relevant information here.

If the addon does not work as intended, one of the following steps often solve the issue:

1) Only log in with one Google Account at the same time within your browser, see example

Why could this solve the problem? Multi-login is not supported by Google addons, you can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

2) Try a Gmail account ([email protected]) instead of your work account ([email protected])

Why could this solve the problem? Your Google Workspace admin might have restricted specific features for your company's users.

If this sovles your issue, but your PRO licence is attached to your work email address, you can transfer your licence here.

3) Create a new Google Forms / Sheets / Docs / Slides document and start from scratch

Please make sure to create a new document and avoid copying an existing one.

Why could this solve the problem? Many users install multiple addons to test them. Each addon changes settings or changes the document itself, these changes could interfere with our addons.

4) Use Chrome as your browser

Why could this solve the problem? Google products and services (and therefore also Google addons) work best within the Google Chrome browser.

5) Try the incognito mode

Why could this solve the problem? Many users have installed browser plugins (e.g. ad blocker). These plugins are usually not active within incognito mode. If your plugins are also active within incognito mode, please deactivate them. If the addon works within incognito mode, it means that one of the browser plugins is causing the issue.

6) Update Chrome to the latest version

7) Try another Google account

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

8) Remove and grant permissions again

a) Remove addon permissions at: Manage your Google Account

b) Open the addon and you will be asked again for permissions.

c) Grant permissions and make a trial run with the addon.

Why could this solve the problem? We do not know more details, but it seemed to have worked for some of our users.

9) Clear browser cache and cookies

When using Chrome the following support article describes the needed steps: Clear cache & cookies

Why could this solve the problem? This will force the browser to use the latest addon code.

10) Uninstall and reinstall the addon

Why could this solve the problem? This will force a new and clean addon setup.

11) Use My Drive

Create a copy of your working document, along with all connected and required documents, and move them to the "My Drive" location in Google Drive.

Why could this solve the problem? The folder containing your working document may have experienced permission changes. Shared Drives, in particular, use different permission structures, which could also lead to access issues.

12) Uninstall all other addons

Why could this solve the problem? Other addons might use the same triggers / methods which might lead to interferences.

The fix of this bug is out of our control. Just reload the page and wait 30 - 60 sec, then all menu items will show up.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

The fix of this bug is out of our control. The cause for this error message is that multiple users are logged in within the browser. You can read more about it here and here. Just log out with all users, except the one which will be used to work with the addon. Alternatively you can use a different browser or the incognito mode.

Visit My Apps, click the "three dots icon" and then "uninstall".